Shipping policy

Thank you for shopping with SilkiStudio. We are committed to delivering your order safely and as quickly as possible across South Africa 🇿🇦

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, processing times may be slightly longer.

We ship using Aramex to ensure reliable nationwide delivery.

Estimated delivery time:

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or high order volumes.

Shipping costs are calculated at checkout unless free shipping promotions apply.
From time to time, we may offer free nationwide shipping on selected products or orders.

Once your order has been shipped, you will receive a tracking number via email or SMS where available.

Please allow up to 24–48 hours for tracking updates to appear.

Customers are responsible for providing accurate delivery information.

If incorrect information is provided and the order has already been shipped, additional shipping fees may apply for redelivery.

While we work with trusted courier partners, unexpected delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact us and we will assist you as quickly as possible.

If your package arrives damaged:

We will review the issue and assist with a replacement, refund, or store credit where applicable.

Currently, SilkiStudio only ships within South Africa unless otherwise stated.

For any shipping-related questions, please contact us:

Email: silkistudio2@gmail.com

Business Hours 24/7 OPEN